Privacy Policy

Last Updated: August 14, 2026

Hershy Decks (“Hershy Decks,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy describes the types of information we may collect, how we use and disclose that information, and the choices available to you when you visit hershydecks.com (the “Website”), contact us, or participate in our customer communication programs.

Our communication programs may include text messages, emails, phone calls, service updates, customer surveys, feedback requests, and requests to leave reviews.

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1. Scope of This Policy

This Privacy Policy applies to personal information collected through our Website and through communications associated with our services, including SMS/MMS messages, email, online forms, chat, surveys, and other electronic interactions.

Certain information may also be collected when you communicate with us regarding an estimate, appointment, project, or completed service.

Our Website and communication programs are intended primarily for individuals located in the United States. Information submitted to us may be processed and stored in the United States.

By using our Website or participating in our communication programs, you acknowledge this Privacy Policy and the practices described below.

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2. Information We Collect

The information we collect depends on how you interact with Hershy Decks. Generally, information is collected when you provide it directly to us, automatically when you use our Website, or through technologies used for website analytics, advertising, and performance measurement.

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Information You Provide

When you request an estimate, contact us, schedule an appointment, submit a form, communicate with us, participate in a survey, or otherwise interact with Hershy Decks, we may receive information such as:

• Your name, telephone number, email address, and mailing or service address.

• Information about the service or project you are interested in.

• Project dates, scheduling preferences, appointment information, photographs, attachments, and notes you provide.

• Messages and other communications sent through forms, chat, SMS/MMS, email, or similar communication channels.

• Customer satisfaction information, including survey responses, ratings, Net Promoter Score (NPS) responses, comments, and other feedback.

• Other information you voluntarily provide to us.

You generally do not need to provide personal information simply to browse our Website. However, certain information may be necessary for us to provide an estimate, respond to an inquiry, schedule service, or fulfill another request.

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Information Collected Automatically

When you access our Website, certain technical and usage information may be collected automatically by us or by service providers working on our behalf.

This may include:

• Your IP address and approximate geographic location.

• Browser, operating system, device type, and language information.

• Pages viewed and links clicked.

• Referring and exit pages.

• Time spent on pages and other interactions with the Website.

• Session information, timestamps, and diagnostic or performance data.

We may use this information to understand how visitors use the Website, evaluate advertising and website performance, improve the user experience, maintain security, and identify technical problems.

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3. Cookies and Similar Technologies

Hershy Decks may use cookies, pixels, tags, local storage, SDKs, and similar technologies to operate the Website and understand how visitors interact with it.

These technologies may also be used for analytics, advertising, call attribution, conversion tracking, and measuring the effectiveness of our marketing.

Services we use may include, for example:

• Google Analytics or similar website analytics services.

• Google Ads and related conversion-measurement technologies.

• Meta Pixel and similar advertising technologies.

• Call-tracking systems that help us determine which marketing sources generate phone inquiries.

• Chat, form, and customer messaging services.

Some of these services are provided by third parties. Depending on the technology involved, those providers may collect information about your device and online activity in accordance with their own privacy policies.

You may be able to restrict or disable certain cookies using your browser settings or any cookie-management tools provided on our Website.

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4. How Hershy Decks Uses Information

We may use information collected through our Website and customer communications to operate and improve our business and provide services to our customers.

Uses may include:

• Responding to questions and service inquiries.

• Preparing or providing estimates.

• Scheduling appointments and coordinating projects.

• Providing confirmations, reminders, updates, and customer support.

• Communicating about current or previous projects.

• Sending post-project satisfaction surveys or NPS requests.

• Collecting customer comments and other feedback.

• Following up when a customer identifies a concern or has additional questions.

• Inviting customers to voluntarily review Hershy Decks on third-party review or social-media platforms.

• Maintaining, troubleshooting, testing, and improving our Website and communication systems.

• Measuring website traffic, advertising performance, conversions, calls, and leads.

• Conducting advertising and marketing activities where permitted and, when required, with your consent.

• Detecting fraud, misuse, unauthorized activity, and security incidents.

• Complying with applicable laws, legal obligations, and lawful government requests.

We do not use information collected through the Website or our communication programs to make decisions that have legal or similarly significant effects based solely on automated processing.

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5. Text Messages and Customer Communications

If you provide Hershy Decks with a telephone number or email address and consent to receive communications where consent is required, we may communicate with you regarding our services.

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SMS and MMS Communications

Text messages from Hershy Decks may concern:

• Existing, previous, or requested projects and services.

• Appointment confirmations and scheduling.

• Customer service and project-related updates.

• Satisfaction surveys and NPS requests.

• Requests for feedback about completed work.

• Invitations to leave a public review.

• Other service-related communications.

• Limited promotional communications where permitted.

Message frequency varies depending on your interaction with Hershy Decks. Message and data rates may apply.

You may unsubscribe from text messages at any time by replying STOP. For assistance, reply HELP or contact Hershy Decks using the information at the end of this Privacy Policy.

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Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Hershy Decks does not sell, rent, or provide your mobile telephone number, SMS/MMS opt-in information, text-message consent records, or opt-out status to third parties or affiliates for their own marketing or promotional use.

Mobile information may be provided to service providers when necessary to operate our messaging program, such as telecommunications carriers, messaging platforms, and vendors that facilitate message delivery. Information may also be disclosed when required by law.

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6. How We Disclose Information

Hershy Decks does not sell personal information for money.

We may disclose personal information in limited circumstances necessary to operate our business and provide our services.

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Vendors and Service Providers

We may provide information to companies that perform services on our behalf. Examples may include:

• Website hosting and technology providers.

• Analytics providers.

• Advertising and conversion-measurement services.

• Customer communication and messaging platforms.

• Call-tracking services.

• Survey and customer-feedback platforms.

• Website forms and chat providers.

• Other vendors that support our business operations.

These providers may receive information when reasonably necessary to provide services to Hershy Decks.

We do not authorize service providers to use personal information provided on our behalf for their own independent marketing purposes.

Mobile contact information and text-message opt-in information are excluded from marketing or promotional sharing. Mobile numbers, SMS consent information, and text-message originator opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes. This does not prevent us from using service providers necessary to deliver our messages or making disclosures required by law.

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Legal, Security, and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, legal processes, or governmental requests.

• Enforce our agreements or policies.

• Investigate or prevent fraud, abuse, or security incidents.

• Protect the rights, property, or safety of Hershy Decks, our customers, or others.

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Business Transactions

If Hershy Decks is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, information may be transferred in connection with that transaction as permitted by applicable law.

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7. Advertising, Analytics, and Your Choices

We may use third-party analytics and advertising services to better understand Website activity, evaluate marketing performance, and advertise Hershy Decks.

Providers such as Google and Meta may use cookies, pixels, or similar technologies to collect information about interactions with our Website. Depending on the service and applicable law, information collected through these technologies may be used for analytics, measurement, advertising, or related purposes.

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Cookie Controls

Most web browsers allow you to delete, restrict, or block cookies. Disabling cookies may affect certain features or functionality of the Website.

If Hershy Decks provides a cookie banner or preference-management tool, you may also use that tool to control available categories of cookies.

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Global Privacy Control

Some browsers and browser extensions support Global Privacy Control (“GPC”).

Where applicable law requires us to recognize GPC, we will treat a valid GPC signal as a request to opt out of applicable forms of processing, such as certain types of targeted-advertising sharing.

GPC may not affect technologies necessary for basic Website operation and may be subject to technical limitations.

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Do Not Track

Some browsers provide a “Do Not Track” or “DNT” setting. Because there is currently no universally accepted standard governing how websites must interpret DNT signals, our Website may not respond to every DNT signal.

You may use the cookie and privacy controls described in this policy to manage applicable tracking technologies.

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8. Data Security

Hershy Decks uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Email, SMS/MMS, and online chat may not provide end-to-end encryption. Please avoid sending highly sensitive information through these communication methods.

If you believe information you provided to Hershy Decks has been compromised, please contact us.

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9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal needs.

For example, information may be retained as necessary to provide services, maintain project and business records, administer customer communications and surveys, resolve disputes, enforce agreements, prevent fraud, and comply with applicable laws.

When information is no longer reasonably necessary, we may delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable requirements.

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10. Third-Party Websites

Our Website may contain links to websites, social-media platforms, review websites, or services operated by third parties.

Hershy Decks does not control the privacy or security practices of those third parties. Information you provide directly to another website or service is governed by that provider's policies.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

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11. Children's Privacy

The Hershy Decks Website and customer communication programs are not intended for children under 18.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact Hershy Decks so that we can take appropriate action.

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12. Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Ask whether we process personal information about you.

• Request access to certain personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information, subject to applicable exceptions.

• Request a portable copy of certain information.

• Opt out of certain targeted-advertising or data-sharing activities.

• Appeal certain decisions concerning a privacy request where required by law.

The rights available to you and the circumstances in which they apply vary by jurisdiction.

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Submitting a Privacy Request

You may submit a privacy-related request using the Hershy Decks contact information below.

We may request information reasonably necessary to verify your identity before processing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf.

If applicable law provides a right to appeal a decision concerning your request, you may contact us and state that you wish to appeal the decision.

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Advertising and Cookie Choices

You may also manage certain online tracking by:

• Blocking or deleting cookies through your browser.

• Using cookie-preference controls provided on the Website, when available.

• Using supported browser privacy signals, including Global Privacy Control where applicable.

Some cookies and similar technologies may be necessary for the Website to function properly.

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Sale and Sharing of Personal Information

Hershy Decks does not sell personal information for money.

Certain analytics and advertising providers may collect information through cookies, pixels, and similar technologies. Under some state privacy laws, particular advertising-related disclosures or transfers may be considered “sharing,” “targeted advertising,” or potentially a “sale,” even when no money is exchanged.

Where required by applicable law, we provide applicable opt-out rights through the mechanisms described in this Privacy Policy.

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13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our Website, business practices, communication programs, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date shown at the beginning of this policy.

We encourage visitors to review this Privacy Policy periodically.

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14. Contact Hershy Decks

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need assistance with our communication programs, please contact Hershy Decks using the contact information provided on hershydecks.com.

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